Department: Security OperationsReports To: Director of Operations / General ManagerLocation: [Site/Regional/Corporate Office]
Job Purpose
To plan, direct, and oversee all security operations across client sites, ensuring optimal deployment of manpower and technology, adherence to SOPs, statutory compliance, and delivery of high-quality security services that meet client expectations and contractual SLAs.
Key Responsibilities
1. Operations Management
Oversee day-to-day security operations across all assigned sites/branches.
Ensure adequate deployment of security guards, supervisors, and equipment as per client contracts.
Monitor site visits, patrols, and inspections to ensure operational discipline.
Handle escalations, incidents, and emergencies promptly with corrective action.
2. Manpower Planning & Management
Plan roster, shift schedules, and manpower allocation to avoid shortages/overlaps.
Recruit, train, and deploy security personnel in coordination with HR.
Monitor attendance, discipline, grooming, and performance of guards/supervisors.
Reduce attrition through engagement and welfare initiatives.
3. Client Relationship Management
Act as primary point of contact for clients regarding security operations.
Conduct regular client meetings, site audits, and feedback reviews.
Ensure SLA compliance and address client grievances promptly.
Identify opportunities for upselling additional services (technology, manpower, etc.)
4. Compliance & Documentation
Ensure compliance with PSARA (Private Security Agencies Regulation Act) and labour laws.
Maintain statutory records: licenses, police verification, PF/ESI, contracts, etc.
Ensure proper documentation of incident reports, occurrence books, and audit trails.
5. Training & Quality Control
Conduct/oversee regular training programs (fire safety, first aid, SOPs, soft skills).
Implement quality checks through surprise audits and mock drills.
Ensure use of technology (CCTV, access control, guard tour systems) is optimized.
6. Financial & Cost Management
Monitor site-wise profitability, overtime costs, and manpower budgets.
Control costs related to uniforms, equipment, and manpower deployment.
Support billing and invoicing accuracy in coordination with finance.
7. Team Leadership
Lead a team of Area/Site Supervisors and Security Officers.
Conduct performance appraisals and identify training needs.
Foster a culture of accountability, discipline, and service excellence.
Key Skills & Competencies
Strong leadership and team management skills
Knowledge of security protocols, PSARA Act, and labour law compliance
Client relationship and communication skills
Crisis management and problem-solving ability
Proficiency in MS Office/ERP systems for reporting
Ex-servicemen/Police background preferred (common industry norm)
Qualifications & Experience
Graduate (any discipline); preference for candidates with a background in Defence/Police/Paramilitary
8–15 years of experience in security operations, with at least 3–5 years in a managerial role
Experience in facility management or security services industry preferred
